Legal

Privacy policy

Last updated: date

Who we are

This website, davepalmerauthor.co.uk, and its shop are run by seller's legal name (Dave Palmer, or the company name and number) , trading as Dave Palmer Author (“we”, “us”). We are responsible for the personal data described here.

What we collect and why

If you join the newsletter, we keep your email address and use it to send you news about Dave’s current books and new releases. We do this because you asked us to (your consent). You can stop the emails at any time by replying to one or emailing us. If a mailing service is used, name it here.

Orders

When you buy a signed paperback we collect your name, email address, delivery address, phone number if you give one, what you ordered and any dedication message you write. We use these to sign, send and support your order, which we need to do to fulfil our contract with you. We keep order records for 6 years because tax and accounting law requires it.

Payments

Payments are handled by payment provider . We never see or store your full card details.

Emails you send us

If you email us, we use your message and address to reply. We keep these emails for 2 years , unless they relate to an order.

Cookies

The website uses cookies to run the shop basket and checkout and, if you agree, to count visits. See our cookie policy.

Who we share it with

We share your data only with the services that help us run the website and shop, and only so they can do that work for us:

Duda, which hosts the website
Ecwid by Lightspeed, which runs the online shop and checkout
payment provider , which takes your payment
delivery service (for example Royal Mail) , which delivers your order
email or mailing service, if any

We don’t sell your data, and we don’t share it for anyone else’s marketing.

Some of these services store data outside the UK. Where they do, they protect it with safeguards approved under UK data protection law. (To confirm for each service.)

How long we keep it

Newsletter: until you unsubscribe
Orders: 6 years
Other emails: 2 years

Your rights

You can ask us to give you a copy of your data, correct it, delete it, limit how we use it, or send it to you in a portable form. You can object to how we use it, and withdraw your consent at any time. Email books@davepalmerauthor.co.uk and we’ll reply within one month.

If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk (opens in a new tab) or on 0303 123 1113. We’d appreciate the chance to put it right first.

Changes

If we change this policy, we’ll update it on this page and change the date at the top.