Terms of sale

Who we are

These terms cover orders from the shop on davepalmerauthor.co.uk. The seller is seller's legal name (Dave Palmer, or the company name and number) , trading as Dave Palmer Author, of full postal address . Email: books@davepalmerauthor.co.uk.

What we sell

Signed paperback editions of Dave Palmer’s books. If you add a dedication message, Dave writes it in your copy. We may decline a message we consider offensive, and we’ll contact you if we do. Photos on the site show the books; your copy may differ slightly.

Prices and payment

Prices are in pounds sterling. VAT wording (UK books are zero-rated; or "we are not VAT registered") . Delivery charges are shown at checkout before you pay. Payment is taken by payment provider when you place your order.

Your order

After you order, we email you to confirm we’ve received it. Our contract with you starts when we email to confirm your order has been dispatched. If we can’t supply a book, or a price on the site was clearly wrong, we’ll tell you and refund you in full.

Delivery

We deliver to UK addresses only, or list the countries . Each book is signed by hand, so please allow number working days for dispatch, plus the delivery time shown at checkout. The books are your responsibility once they’re delivered to the address you gave us.

Changing your mind

You can cancel your order for any reason within 14 days of receiving the books. Email us to tell us, then send the books back within 14 days of doing so, unused and in the condition you received them. You pay the return postage. We’ll refund the price and the standard delivery charge within 14 days of getting the books back, using your original payment method.

Books with a personal dedication are made to your instructions, so they can’t be returned just because you’ve changed your mind. This doesn’t affect your rights if they arrive damaged or faulty.

Damaged or faulty books

If a book arrives damaged, misprinted or not as described, email us within 30 days of delivery with a photo, and we’ll replace it or refund you in full, including delivery. Your rights under the Consumer Rights Act 2015 aren’t affected by anything in these terms.

Our responsibility

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to take reasonable care. We aren’t responsible for loss that wasn’t foreseeable, or for business losses. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud.

Questions and complaints

Email books@davepalmerauthor.co.uk and we’ll do our best to put things right. Our privacy policy explains how we use your details.

The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.